Question 1

What is Kitsune Japan?

Accepted Answer

Kitsune Japan is an independent Canadian label making real fox fur outerwear by hand, one piece at a time. The catalogue is the Fox Pelt Jacket, a garment washed cotton twill bomber with a detachable full red fox pelt hood, and the Mohawk Fox Fur Beanie, a knit hat with a real fox fur crest, in black and in white.

Question 2

Is Kitsune Japan the same as Maison Kitsune?

Accepted Answer

No. Maison Kitsune is a French fashion and music label founded in Paris. Kitsune Japan is a separate, independent Canadian outerwear maker specialising in real fox fur, with no affiliation to it, and it does not stock or resell that brand.

Question 3

Where does the name Kitsune Japan come from?

Accepted Answer

Kitsune is the Japanese word for fox. The label is named for the animal the pieces are made from, and the fox motif runs through the brand.

Question 4

What does Kitsune Japan sell?

Accepted Answer

Two things. The Fox Pelt Jacket at 479.99 CAD, in sizes S, M, L and XL, and the Mohawk Fox Fur Beanie at 110 CAD, in one size, in black and in white. Nothing else, and nothing from anybody else.

Question 5

Is Kitsune Japan a legitimate shop, and is it safe to buy from?

Accepted Answer

Yes. Orders are taken on kitsunejapan.com over HTTPS and payment is processed by Stripe, so card numbers are never seen, handled or stored by us at any point. Every parcel ships tracked, insured, and with a signature required on delivery.

Question 6

How do I pay, and do you store my card?

Accepted Answer

Card payments run through Stripe, and Apple Pay, Google Pay and Klarna are available where the shopper's device and country support them. We never see or store a card number. What is kept is the card brand and the last four digits, which is what appears on the receipt.

Question 7

Prices are in Canadian dollars. What will I actually be charged?

Accepted Answer

Every price is in CAD and is the same in every country. Your bank converts it at their rate on the day, and some cards add a foreign transaction fee, which is charged by them and not by us.

Question 8

What happens if my parcel is lost or damaged in transit?

Accepted Answer

There is an optional shipment guarantee at checkout. With it, anything lost or damaged in transit is replaced or refunded in full, with no claim form, no photographs and no waiting on the courier to decide. It does not cover theft after a parcel has been delivered and signed for, which is why signature on delivery is required on every order.

Question 9

How long until my order ships, and how do I track it?

Accepted Answer

Every piece is already made, so nothing is built to order. Orders placed on a working day are dispatched the same day, and a tracking number is emailed as soon as the label is bought. Delivery is roughly two to eight business days in Canada, four to ten to the United States, and one to three weeks elsewhere.

Question 10

What if the jacket does not fit?

Accepted Answer

The Fox Pelt Jacket can be exchanged for a different size within fourteen days of delivery, unworn and with tags, subject to that size being in stock. There are no refunds for a change of mind: each jacket is cut by hand from a whole pelt in very small numbers, so a returned one cannot go back into stock as new. The beanies are one size and are final sale. Anything that arrives damaged, faulty or not as ordered is put right whatever it is.

Question 11

Where does Kitsune Japan ship from and to?

Accepted Answer

Parcels ship from Ontario, Canada, to anywhere we are allowed to send fur, and shipping is free on every service with no minimum order. A small number of jurisdictions restrict or prohibit fur imports, and those are blocked at the address step in checkout rather than after payment, so nobody is ever charged for an order that cannot be delivered.

Question 12

Will I pay duty or import tax?

Accepted Answer

Possibly, depending on your country. Parcels leave Canada, so your own customs authority may levy duty or import tax on arrival. That is charged by them, not by us, and it is not collected at checkout. Into the United States expect roughly fourteen percent of the declared value on fur apparel; into the United Kingdom and the EU expect local VAT on top of a small duty.

Question 13

Is the fur real, and where does it come from?

Accepted Answer

Real, always, and never described as anything else. The hoods and the beanie crests are North American red fox, sourced through the regulated fur trade and tanned and finished before the piece is assembled. Nothing in the shop is faux, and nothing is dyed to imitate another species.

Question 14

Is buying real fur legal where I live?

Accepted Answer

In most places, yes, but not everywhere. California prohibits the sale of new fur apparel, and several other jurisdictions restrict import. Checkout checks the delivery address against a maintained list and refuses before any payment is taken rather than after, so you will be told at the address step and not by customs.

Question 15

How do I look after the fur?

Accepted Answer

Never machine wash it. The hood detaches so the jacket itself can be washed. Shake the pelt out and hang it to dry away from direct heat, brush it with a wide tooth comb in the direction the fur falls, and store it on a wide hanger with room to breathe.

Question 16

Does Kitsune Japan have a physical store?

Accepted Answer

No. It is an online shop only, and everything is made and dispatched in Canada. There is no retail address to visit and no third party stockist, so anything sold as Kitsune Japan anywhere other than kitsunejapan.com is not ours.

Question 17

How do I contact Kitsune Japan?

Accepted Answer

By email at hello@kitsunejapan.com, which is read by a person, or through @kitsune._.japan on Instagram and @kitsune.japan9 on TikTok.

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